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Vulnerability record · CVE-2012-4751 · published 22 October 2012

CVE-2012-4751: Otrs cross-site scripting vulnerability

Otrs · Otrs

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.

4.3 CVSS 2.0 Medium EPSS 5.8% · top 7.1% CWE-79 · Cross-site scripting
4.3CVSS 2.0 base score
5.8%EPSS exploitation probability, 30 days
NoNot in CISA KEV
1Affected product versions listed by NVD
14References, 2 tagged exploit
16 Jun 2026Last modified by NVD

Description

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.15, 3.0.x before 3.0.17, and 3.1.x before 3.1.11 allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with whitespace before a javascript: URL in the SRC attribute of an element, as demonstrated by an IFRAME element.

AV:N/AC:M/Au:N/C:N/I:P/A:N

Affected products

1 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
http://lists.opensuse.org/opensuse-updates/2013-01/msg00036.html
http://packetstormsecurity.org/files/117504/OTRS-3.1-Cross-Site-Scripting.html
http://www.kb.cert.org/vuls/id/603276 US Government Resource
http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03/ Vendor Advisory
http://www.securityfocus.com/bid/56093
http://znuny.com/assets/proof_of_concept_cve_2012-4751-znuny.py Exploit
http://znuny.com/en/#%21/advisory/ZSA-2012-03
http://lists.opensuse.org/opensuse-updates/2013-01/msg00036.html
http://packetstormsecurity.org/files/117504/OTRS-3.1-Cross-Site-Scripting.html
http://www.kb.cert.org/vuls/id/603276 US Government Resource
http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2012-03/ Vendor Advisory
http://www.securityfocus.com/bid/56093
http://znuny.com/assets/proof_of_concept_cve_2012-4751-znuny.py Exploit
http://znuny.com/en/#%21/advisory/ZSA-2012-03

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Same products first, then exploited flaws of the same weakness class.

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Source: NIST National Vulnerability Database (record CVE-2012-4751), CISA KEV, FIRST EPSS (scores of 2026-09-27). This page is refreshed as NVD updates the record.