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Vulnerability record · CVE-2013-4717 · published 9 August 2021

CVE-2013-4717: Otrs sql injection vulnerability

Otrs · Otrs

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

8.8 CVSS 3.1 High EPSS 1.3% · top 30.3% CWE-89 · SQL injection
8.8CVSS 3.1 base score, v2 6.5
1.3%EPSS exploitation probability, 30 days
NoNot in CISA KEV
2Affected product versions listed by NVD
2References
16 Jun 2026Last modified by NVD

Description

Multiple SQL injection vulnerabilities in Open Ticket Request System (OTRS) Help Desk 3.0.x before 3.0.22, 3.1.x before 3.1.18, and 3.2.x before 3.2.9 allow remote authenticated users to execute arbitrary SQL commands via unspecified vectors related to Kernel/Output/HTML/PreferencesCustomQueue.pm, Kernel/System/CustomerCompany.pm, Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm, Kernel/System/Ticket/IndexAccelerator/StaticDB.pm, and Kernel/System/TicketSearch.pm.

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Affected products

2 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/securit PatchVendor Advisory
https://web.archive.org/web/20130817120539/http://www.otrs.com/de/open-source/community-news/security-advisories/securit PatchVendor Advisory

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Same products first, then exploited flaws of the same weakness class.

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Source: NIST National Vulnerability Database (record CVE-2013-4717), CISA KEV, FIRST EPSS (scores of 2026-09-26). This page is refreshed as NVD updates the record.