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Vulnerability record · CVE-2012-4600 · published 31 August 2012

CVE-2012-4600: Otrs cross-site scripting vulnerability

Otrs · Otrs

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.

2.6 CVSS 2.0 Low EPSS 6.3% · top 6.6% CWE-79 · Cross-site scripting
2.6CVSS 2.0 base score
6.3%EPSS exploitation probability, 30 days
NoNot in CISA KEV
2Affected product versions listed by NVD
8References, 2 tagged exploit
16 Jun 2026Last modified by NVD

Description

Cross-site scripting (XSS) vulnerability in Open Ticket Request System (OTRS) Help Desk 2.4.x before 2.4.14, 3.0.x before 3.0.16, and 3.1.x before 3.1.10, when Firefox or Opera is used, allows remote attackers to inject arbitrary web script or HTML via an e-mail message body with nested HTML tags.

AV:N/AC:H/Au:N/C:N/I:P/A:N

Affected products

2 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
http://secunia.com/advisories/50615
http://www.kb.cert.org/vuls/id/511404 ExploitUS Government Resource
http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02/ Vendor Advisory
http://znuny.com/en/#%21/advisory/ZSA-2012-02
http://secunia.com/advisories/50615
http://www.kb.cert.org/vuls/id/511404 ExploitUS Government Resource
http://www.otrs.com/de/open-source/community-news/security-advisories/security-advisory-2012-02/ Vendor Advisory
http://znuny.com/en/#%21/advisory/ZSA-2012-02

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Related vulnerabilities

Same products first, then exploited flaws of the same weakness class.

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Source: NIST National Vulnerability Database (record CVE-2012-4600), CISA KEV, FIRST EPSS (scores of 2026-09-26). This page is refreshed as NVD updates the record.