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Vulnerability record · CVE-2024-12171 · published 1 February 2025

CVE-2024-12171: Elula wsdesk missing authorization vulnerability

Elula · Wsdesk

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

8.8 CVSS 3.1 High EPSS 0.50% · top 59.5% CWE-862 · Missing authorization
8.8CVSS 3.1 base score
0.50%EPSS exploitation probability, 30 days
NoNot in CISA KEV
1Affected product versions listed by NVD
3References
17 Jun 2026Last modified by NVD

Description

The ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to privilege escalation due to a missing capability check on the 'eh_crm_agent_add_user' AJAX action in all versions up to, and including, 3.2.6. This makes it possible for authenticated attackers, with Subscriber-level access and above, to create new administrative user accounts.

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:H

Affected products

1 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
https://plugins.trac.wordpress.org/changeset/3227859/elex-helpdesk-customer-support-ticket-system/trunk/includes/class-c Patch
https://plugins.trac.wordpress.org/changeset?sfp_email=&sfph_mail=&reponame=&old=3213791%40elex-helpdesk-customer-suppor Patch
https://www.wordfence.com/threat-intel/vulnerabilities/id/cbcd978b-e81f-4c39-b2f7-adc948d21b1b?source=cve Third Party Advisory

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Related vulnerabilities

Same products first, then exploited flaws of the same weakness class.

9.8CVE-2025-11456Elula wsdesk unrestricted file upload vulnerabilityThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to arbitrary file uploads due to missing file type validat…EPSS 0.73%8.8CVE-2025-13534Elula wsdesk improper privilege management vulnerabilityThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Privilege Escalation in all versions up to, and includi…EPSS 0.27%8.8CVE-2025-47658Elula wsdesk unrestricted file upload vulnerabilityUnrestricted Upload of File with Dangerous Type vulnerability in ELEXtensions ELEX WordPress HelpDesk & Customer Ticketing System elex-helpdesk-custo…EPSS 0.42%4.3CVE-2025-10039Elula wsdesk insecure direct object reference vulnerabilityThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to Insecure Direct Object Reference in all versions up to,…EPSS 0.29%4.3CVE-2025-10054Elula wsdesk missing authorization vulnerabilityThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capa…EPSS 0.28%4.3CVE-2025-12169Elula wsdesk missing authorization vulnerabilityThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capa…EPSS 0.19%4.3CVE-2025-12022Elula wsdesk missing authorization vulnerabilityThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capa…EPSS 0.19%4.3CVE-2025-12023Elula wsdesk missing authorization vulnerabilityThe ELEX WordPress HelpDesk & Customer Ticketing System plugin for WordPress is vulnerable to unauthorized modification of data due to a missing capa…EPSS 0.19%

Source: NIST National Vulnerability Database (record CVE-2024-12171), CISA KEV, FIRST EPSS (scores of 2026-09-26). This page is refreshed as NVD updates the record.