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Vulnerability record · CVE-2021-43972 · published 11 January 2022

CVE-2021-43972: Sysaid vulnerability

Sysaid · Sysaid

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

6.5 CVSS 3.1 Medium EPSS 1.5% · top 27.4%
6.5CVSS 3.1 base score, v2 6.8
1.5%EPSS exploitation probability, 30 days
NoNot in CISA KEV
1Affected product versions listed by NVD
6References
17 Jun 2026Last modified by NVD

Description

An unrestricted file copy vulnerability in /UserSelfServiceSettings.jsp in SysAid ITIL 20.4.74 b10 allows a remote authenticated attacker to copy arbitrary files on the server filesystem to the web root (with an arbitrary filename) via the tempFile and fileName parameters in the HTTP POST body.

CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:N/I:H/A:N

Affected products

1 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.md Broken Link
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md PatchThird Party Advisory
https://www.sysaid.com/it-service-management-software/incident-management Product
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2021-0002.md Broken Link
https://github.com/atredispartners/advisories/blob/master/ATREDIS-2022-0001.md PatchThird Party Advisory
https://www.sysaid.com/it-service-management-software/incident-management Product

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Related vulnerabilities

Same products first, then exploited flaws of the same weakness class.

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Source: NIST National Vulnerability Database (record CVE-2021-43972), CISA KEV, FIRST EPSS (scores of 2026-09-29). This page is refreshed as NVD updates the record.