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Vulnerability record · CVE-2017-6626 · published 3 May 2017

CVE-2017-6626: Cisco unified contact center enterprise information exposure vulnerability

Cisco · Unified Contact Center Enterprise

A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes. Cisco Bug IDs: CSCvc08314.

5.3 CVSS 3.0 Medium EPSS 2.3% · top 17.4% CWE-200 · Information exposure
5.3CVSS 3.0 base score, v2 5.0
2.3%EPSS exploitation probability, 30 days
NoNot in CISA KEV
1Affected product versions listed by NVD
6References
17 Jun 2026Last modified by NVD

Description

A vulnerability in the Cisco Finesse Notification Service for Cisco Unified Contact Center Enterprise (UCCE) 11.5(1) and 11.6(1) could allow an unauthenticated, remote attacker to retrieve information from agents using the Finesse Desktop. The vulnerability is due to the existence of a user account that has an undocumented, hard-coded password. An attacker could exploit this vulnerability by using the hard-coded credentials to subscribe to the Finesse Notification Service, which would allow the attacker to receive notifications when an agent signs in or out of the Finesse Desktop, when information about an agent changes, or when an agent's state changes. Cisco Bug IDs: CSCvc08314.

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:L/I:N/A:N

Affected products

1 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
http://www.securityfocus.com/bid/98291 Third Party AdvisoryVDB Entry
http://www.securitytracker.com/id/1038396
https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce Vendor Advisory
http://www.securityfocus.com/bid/98291 Third Party AdvisoryVDB Entry
http://www.securitytracker.com/id/1038396
https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20170503-finesse-ucce Vendor Advisory

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Source: NIST National Vulnerability Database (record CVE-2017-6626), CISA KEV, FIRST EPSS (scores of 2026-09-26). This page is refreshed as NVD updates the record.