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Vulnerability record · CVE-2026-32754 · published 19 March 2026

CVE-2026-32754: Freescout cross-site scripting vulnerability

Freescout · Freescout

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.208 and below are vulnerable to Stored Cross-Site Scripting (XSS) through FreeScout's email notification templates. Incoming email bodies are stored in the database without sanitization and rendered unescaped in outgoing email notifications using Blade's raw output syntax {!! $thread->body !!}. An unauthenticated attacker can exploit this vulnerability by simply sending an email, and when opened by any subscribed agent or admin as part of their normal workflow, enabling universal HTML injection (phishing, tracking) and, in vulnerable email clients, JavaScript execution (session hijacking, credential theft, account takeover) affecting all recipients simultaneously. This issue has been fixed in version 1.8.209.

9.3 CVSS 3.1 Critical EPSS 0.62% · top 52.6% CWE-79 · Cross-site scriptingCWE-116 · CWE-116
9.3CVSS 3.1 base score
0.62%EPSS exploitation probability, 30 days
NoNot in CISA KEV
1Affected product versions listed by NVD
3References, 1 tagged exploit
17 Jun 2026Last modified by NVD

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Versions 1.8.208 and below are vulnerable to Stored Cross-Site Scripting (XSS) through FreeScout's email notification templates. Incoming email bodies are stored in the database without sanitization and rendered unescaped in outgoing email notifications using Blade's raw output syntax {!! $thread->body !!}. An unauthenticated attacker can exploit this vulnerability by simply sending an email, and when opened by any subscribed agent or admin as part of their normal workflow, enabling universal HTML injection (phishing, tracking) and, in vulnerable email clients, JavaScript execution (session hijacking, credential theft, account takeover) affecting all recipients simultaneously. This issue has been fixed in version 1.8.209.

CVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:C/C:H/I:H/A:N

Affected products

1 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
https://github.com/freescout-help-desk/freescout/commit/3329379db38a86cf7069b0709061b95a7d38985b Patch
https://github.com/freescout-help-desk/freescout/releases/tag/1.8.209 ProductRelease Notes
https://github.com/freescout-help-desk/freescout/security/advisories/GHSA-56h2-5556-r6mg ExploitMitigationVendor Advisory

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Related vulnerabilities

Same products first, then exploited flaws of the same weakness class.

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Source: NIST National Vulnerability Database (record CVE-2026-32754), CISA KEV, FIRST EPSS (scores of 2026-09-26). This page is refreshed as NVD updates the record.