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Vulnerability record · CVE-2026-84464 · published 25 September 2026

CVE-2026-84464: Information exposure vulnerability

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.

7.1 CVSS 4.0 High EPSS 0.29% · top 80.7% CWE-200 · Information exposureCWE-639 · Insecure direct object reference Received
7.1CVSS 4.0 base score
0.29%EPSS exploitation probability, 30 days
NoNot in CISA KEV
0Affected product versions listed by NVD
2References
25 Sep 2026Last modified by NVD

Description

Zammad is a web based open source helpdesk/customer support system. Prior to 7.1.2, zammad's External Data Source feature, used to look up records from an external system, did not properly verify whether a user was allowed to see a specific ticket, user, group, or organization before including its details in a request to that external system. An authenticated user, including one with only basic customer access, could exploit this by referencing another record's ID, and thereby view details of tickets, customer accounts, teams, or organizations that did not belong to them. This issue is fixed in version 7.1.2.

CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:H/VI:N/VA:N/SC:N/SI:N/SA:N/E:X/CR:X/IR:X/AR:X/MAV:X/MAC:X/MAT:X/MPR:X/MUI:X/MVC:X/MVI:X/MVA:X/MSC:X/MSI:X/MSA:X/S:X/AU:X/R:

References

LinkTags
https://github.com/zammad/zammad/commit/34bdf46273adbea03821ac7157c8beaacde03a4b
https://github.com/zammad/zammad/security/advisories/GHSA-jvm2-cr58-4qxp

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Source: NIST National Vulnerability Database (record CVE-2026-84464), CISA KEV, FIRST EPSS (scores of 2026-09-26). This page is refreshed as NVD updates the record.