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Vulnerability record · CVE-2019-15004 · published 7 November 2019

CVE-2019-15004: Atlassian jira service desk path traversal vulnerability

Atlassian · Jira Service Desk

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.10, from 4.0.0 before 4.2.6, from 4.3.0 before 4.3.5, from 4.4.0 before 4.4.3, and from 4.5.0 before 4.5.1 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

7.5 CVSS 3.1 High EPSS 3.9% · top 10.1% CWE-22 · Path traversal
7.5CVSS 3.1 base score, v2 4.3
3.9%EPSS exploitation probability, 30 days
NoNot in CISA KEV
1Affected product versions listed by NVD
6References
17 Jun 2026Last modified by NVD

Description

The Customer Context Filter in Atlassian Jira Service Desk Server and Jira Service Desk Data Center before 3.9.17, from 3.10.0 before 3.16.10, from 4.0.0 before 4.2.6, from 4.3.0 before 4.3.5, from 4.4.0 before 4.4.3, and from 4.5.0 before 4.5.1 allows remote attackers with portal access to view arbitrary issues in Jira Service Desk projects via a path traversal vulnerability. Note that when the 'Anyone can email the service desk or raise a request in the portal' setting is enabled, an attacker can grant themselves portal access, allowing them to exploit the vulnerability.

CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Affected products

1 vulnerable configurations from NVD's CPE data, grouped by vendor and product.

References

LinkTags
http://packetstormsecurity.com/files/155214/Jira-Service-Desk-Server-Data-Center-Path-Traversal.html Third Party Advisory
https://jira.atlassian.com/browse/JSDSERVER-6589 Issue TrackingVendor Advisory
https://seclists.org/bugtraq/2019/Nov/9 Mailing ListThird Party Advisory
http://packetstormsecurity.com/files/155214/Jira-Service-Desk-Server-Data-Center-Path-Traversal.html Third Party Advisory
https://jira.atlassian.com/browse/JSDSERVER-6589 Issue TrackingVendor Advisory
https://seclists.org/bugtraq/2019/Nov/9 Mailing ListThird Party Advisory

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Related vulnerabilities

Same products first, then exploited flaws of the same weakness class.

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Source: NIST National Vulnerability Database (record CVE-2019-15004), CISA KEV, FIRST EPSS (scores of 2026-09-27). This page is refreshed as NVD updates the record.